FAQ (Frequently Asked Questions)

1. About MyiPodBroke.com
• What is the purpose of MyiPodBroke.com?
• When was MyiPodBroke.com created?
2. About iPods
• What is my iPod generation/model?
• If I buy a new one, what one should I get?
3. About Warranties
• Apple's Warranty on iPods.
• MyiPodBroke.com's warranty on iPods and iPod parts.
4. About payment
• How/when do I pay?
• What payment method should I use?

What is the purpose of MyiPodBroke.com?

The purpose of MyiPodBroke.com is simple: To help you with your iPod problems! If you have a iPod that needs new parts, or just some software problem that we can help with over email, either way, we are here to help YOU!

When was MyiPodBroke.com created?

MyiPodBroke.com originally began as theipodmedic.com which was created at the end of 2005. Although the name has changed, the service has only gotten better. I have close to two years of experience working with iPods, and I am very confident that I can help you with your iPod troubles!

What is my iPod generation/model?

To find out the generation of your iPod, go to the Generation page of this site.

If I buy a new iPod, what one should I get?

This depends entirely on your needs. If you want just a small amount of music to carry along while you are out running, I would suggest that you go with the Shuffle iPod (cheaper) or the iPod Nano. If you are have thousands of songs or videos, and want to carry around 30 or 60 GB or data, then I would suggest the iPod Video. Other older models are also available, such as the iPod Mini (small) or the 1st, 2nd, 3rd, & 4th generation iPods, which can be bought cheaply on eBay. Mostly though, you have to decide if you would rather have a very small iPod, or one with much more hard drive capacity. In the past few months, I have found that many Video iPods can freeze up a lot, and in the case that you want a used, but very reliable iPod, I would suggest the 3rd, or possibly 4th generation, iPod. These are both very reliable, and can be found cheaper on eBay.

Apple's Warranty on iPods.

It is important to make sure your iPod is not still under warranty before sending it to MyiPodBroke.com. The first place you should turn if your iPod has troubles is either the store you bought it from or the original manufacturer (apple in most cases, occasionally hp). If you are unable to receive help from them, then turn to MyiPodBroke.com for all of your iPod troubles!

MyiPodBroke's Warranty on iPods and iPod parts.

MyiPodBroke.com has a limited warranty on all parts that are specifically repaired by MyiPodBroke.com. For example, should your screen break and you have MyiPodBroke.com repair it and then a week later you drop your iPod again and it breaks, MyiPodBroke will NOT just repair it. However if it stops working by itself, MyiPodBroke.com will replace it free of charge (customer still must pay for shipping both ways). MyiPodBroke.com reserves the right to turn down any claim to a warranty if it deems the iPod has been maltreated. Also if the user attempts to do self repair and breaks the iPod or iPod part, all warranties are void. This warranty covers only parts that were repaired directly by MyiPodBroke.com and does NOT cover anything else. For more details on this warranty, contact MyiPodBroke.com directly with the form here.

How/when do I pay?

PayPal is my preferred form of payment, but I also accept Visa, MasterCard, Discover, and American Express. How the process works: see the repair page.

What payment method should I use?

I prefer PayPal, but Visa, MasterCard, Discover, American Express, and money orders are also accepted through PayPal. In special circumstances other forms of payment are also accepted. If you wish to pay through another method, mention it in your email and we will arrange so everything works out.